Information Law 144/2015 - Alternative Resolution of Consumer Disputes

We hereby inform you that the Law 144/2015 of September 8, came to transpose into the Portuguese legal system the Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution of consumption, by establishing the new legal framework of the mechanisms of extra-judicial settlement of consumer disputes, creating in Portugal a Network of Arbitration of Consumption. This law establishes new rules for the entities of the alternative resolution of consumer disputes and also obligations for the companies.
In this sense, and in compliance with the above, telling you that, in the event of a dispute, the consumer may have recourse to the following principal Alternative Resolution of Consumer Disputes:
> CNIACC - National Center for Information and Arbitration of Consumer Disputes -
More information may be obtained from the Consumer Portal \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

March 23, 2016